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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q73-Q78):

NEW QUESTION # 73
Which feature enables a voice interaction to interrupt an email interaction?

A. Utilization
B. ACD Skills
C. Emergency Routing
D. Scripts

Answer: A

NEW QUESTION # 74
Which of the following statements is NOT true regarding numbering plan?

A. It has to be created manually.
B. Numbering plan can be added or modified based on the organizational requirements.
C. Numbering plan is also known as a dial plan.
D. It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.

Answer: A

NEW QUESTION # 75
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

A. Manually training users to prevent calling premium-rate numbers.
B. Configuring trunks to identify premium-rate numbers.
C. Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.
D. Creating a number-plan to identify premium-rate numbers.

Answer: D

Explanation:
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by creating a number-plan to identify premium-rate numbers. A number-plan is a set of rules that define how outbound calls are dialed based on various criteria, such as country code, area code, prefix, etc. You can create a number-plan that blocks outbound calls to U.S. premium-rate numbers by specifying their prefixes (such as 900) in the number-plan rules. Reference: https://help.mypurecloud.com/articles/about-number-plans/ https://help.mypurecloud.com/articles/create-a-number-plan/

NEW QUESTION # 76
Which one of the following Genesys Cloud CX configuration options provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A. Default Station Configuration
B. Managed IP Phones
C. Base Settings
D. IP Phone Templates

Answer: C

NEW QUESTION # 77
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

A. Calling
B. SIP Access Control
C. Availability
D. Outbound

Answer: B

Explanation:
Explanation
SIP Access Control is where you can add the list of IP or CIDR addresses that are allowed or denied access to an External or Phone Trunk in Genesys Cloud CX Telephony Admin menu. SIP Access Control is a feature that allows you to control which IP addresses or CIDR ranges can access your External or Phone Trunks in Genesys Cloud CX. SIP Access Control can help you enhance the security and performance of your trunks by preventing unauthorized or unwanted access from external sources. You can add IP addresses or CIDR ranges to the Allow List or Deny List of your trunks based on your needs and preferences. References:
https://help.mypurecloud.com/articles/sip-access-control-overview/
https://help.mypurecloud.com/articles/add-an-ip-address-or-cidr-range-to-a-trunk/

NEW QUESTION # 78
......

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